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Konica Minolta Business Solutions U.S.A. Honors John W. Brisbin Jr. For Outstanding Service Achievement

Ramsey, N.J. 5-11-2009– Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, has named John W. Brisbin Jr., Service Director at American Duplicating Products, inc. in Pennsauken, N.J. as one of the top 10 ranking service managers in the 2008-09 Konica Minolta Service Excellence adVantage (SEA) Program.

“Providing excellent service has become increasingly important in our industry, and Konica Minolta is committed to assuring the highest performance standards across our organization,” said Jim Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc.  “The SEA Award represents Konica Minolta’s gold standard for service competence and proficiency.  There is no higher honor for a Konica Minolta Service Manager, and John should be very proud of his achievement.”

“The SEA Achievement is a mark of distinction that I am proud to receive on behalf of American Duplicating.  It symbolizes our commitment to offering the best business practices and the best in service.  It certifies to our customer base that we have the skills, people and systems to keep their Konica Minolta equipment operating at the highest level of productivity.  It shows to our customers that they can depend on us,” said Mr. Brisbin. 

Konica Minolta believes service management is a critical element for success in today’s highly competitive and technology-driven business market. Recognizing the need for meaningful support in the management areas of dealer service operations, Konica Minolta created the Service Excellence adVantage Program. This program recognizes those Konica Minolta Dealer Service Managers that have met and exceeded the program’s established service guidelines.  Membership in the Service Excellence adVantage Program is awarded on a yearly basis to dealers.

Ingrassia adds, “Not only does John Brisbin know what it takes to deliver excellent service in today’s business environment, but he delivers it day in and day out.  On behalf of Konica Minolta, I want to congratulate John for achieving membership in this year’s Service Excellence adVantage Program.  I thank him for sharing our core vision that our customers can count on Konica Minolta and American Duplicating  to deliver the best quality products and services in the marketplace.”